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美國國民:為客戶提供最好的機器和服務

專訪美國國民機器公司CEO Andrew Kalnow 2020-11-17 瀏覽:1816

緊固件工業網-上海國際緊固件工業博覽會-美國國民機器公司

美國國民機器公司CEO Andrew Kalnow



-At present, COVID-19 is spreading around the world, what is the situation of your company's resumption of work and production? Would you like to share about the current situation of the company?

目前新冠疫情在國內得以控制,您公司復工復產情況如何?是否可以介紹一下公司目前的情況?

While the situation is dynamic, and differs at each of our global locations, we did maintain our Customer Support and Service functions throughout the pandemic without interruption.  While we do continue to see impact on our sales/production levels, we have seen an increase in activity across all locations within the last few months.  We do maintain strict safety protocols to protect our employees at work.
雖然疫情充滿不確定性,并且在全球各地的疫情情況各不相同,但是我們在疫情期間仍然維持客戶支持服務,并且從未間斷。雖然我們的銷售/生產繼續受到影響,但在過去幾個月內,我們發現所有地區的活動都有所增加。工作中,我們一直有嚴格的安全防護規程來保護我們的員工。

-How has the cold forming equipment market changed since the company was founded to the present?
公司從創立之初到現在,冷成形設備市場經歷著怎樣的變化?

Our company was founded in 1874, so the scope of this question in our case is too much to address here.  Within the last decade, we can say that we see our industry starting to embrace automation and standardization much more, as opposed to reliance on manual adjustments based on experience and “feeling”.  In this sense, we feel the market is coming towards us, in that the fundamental design concept built into our Formax machines (PumaFX, LeanFX, FXPlus) incorporated standardization and automation from its introduction.
我們公司成立于1874年,因此,在我們的案列中,這個問題的范圍太大,無法能夠回答清楚。在過去的十年里,我們可以說,我們看到我們的行業開始更多采用自動化和標準化,而不是依賴基于經驗和“感覺”的手動調整。從這個意義上說,我們覺得市場正在向我們走來,因為我們的Formax機器(PumaFX、LeanFX、FXPlus)的基本設計理念從推出之初就融入了標準化和自動化。

-As we know, National Machinery LLC has built up a wholly-owned production subsidiary in China. Please share about market layout and planning in China and outside of China, and what are their characteristics?
我們知道,蘇州愛恩機械有限公司是美國國民公司在中國的全資生產型子公司。請談一下貴司業務在國內和國外市場的布局,分別有哪些特點?

We opened the facility in 2006 to serve the China market in support of the machines already in that region and to build a specific new efficient machine line that met the unique needs of the market there.  To our surprise, we discovered significant demand for that product also outside of China.  About half of new machines we produce in China are shipped to various countries around the world.  
That said, we remain fully committed to serving the market in China, and we are optimistic about the growth opportunities we see there as more companies look to upgrade their capability and standardize their processes.  We have developed nice capabilities in China to cover the full range of support that our customers need – from tooling/applications to service and operator training.  We will continue to be there to support Chinese customers in their own language.
我們在2006年開設了中國工廠,以服務中國市場,支持該地區已有的機器,并建立一條特殊的新型高效機器生產線,以滿足當地市場的獨特需求。令我們驚訝的是,我們發現中國以外地區對該產品的需求量也很大。我們在中國生產的新機器大約有一半是運往世界各地的。
盡管如此,我們仍然完全致力于服務中國市場,我們對中國市場的增長機會感到樂觀,因為越來越多的公司希望提升他們的能力并使其流程標準化。我們在中國發展了良好的能力,為客戶提供全方位的支持——從模具/應用到服務和操作人員培訓。我們將繼續為中國客戶提供母語服務。

緊固件工業網-上海國際緊固件工業博覽會-美國國民機器公司


緊固件工業網-上海國際緊固件工業博覽會-美國國民機器公司


緊固件工業網-上海國際緊固件工業博覽會-美國國民機器公司


-How fast is your company’s product update? What are the main products promoted by company at present?
目前您公司的產品更新換代的速度如何?目前公司主推的產品有哪些?

Design change only for changes sake is not something we embrace, rather our design development is driven by specific customer applications.  When our customers share both applications and feedback on what is needed to support more precise and reliable forming, this becomes the driver for our machine design innovation.  Recent updates to our FORMAX product line include Punch Clamp Monitoring, and Industry 4.0 packages. 
We also consider our Customer Support and Service to be an important part of our product offering.  By engaging directly with customers to solve the problems they face, we become smarter as we help them improve as well.  This thinking is part of National’s “DNA” and therefore will never go away.
僅僅為了改變而進行的設計變更并不是我們所接受的,相反,我們的設計開發是由特定的客戶應用程序驅動的。當我們的客戶分享關于支持更精確和可靠成形所需的應用和反饋時,這將成為我們機器設計創新的驅動力。我們的FORMAX產品線最近的更新包括沖模鎖緊監控和工業4.0包。
客戶支持和服務是我們產品提供的重要組成部分。通過直接與客戶接觸,解決他們面臨的問題,我們在幫助他們提高的同時也變得更聰明。這種想法是國民“DNA”的一部分,因此永遠不會消失。

-In an increasingly competitive market, what kind of competitive landscapes are facing with peers?
在日益競爭激烈的市場中,同行業之間面臨著怎樣的一個競爭格局?

Competition is nothing new, so our goal is to always offer the best machine and service to our customers and specifically to offer that service locally, such as our facility in Suzhou, China.  We take pride in having the best local support throughout the world and particularly in China.
競爭并不是什么新鮮事,所以我們的目標是始終為我們的客戶提供最好的機器和服務,特別是本地的服務,例如我們在中國蘇州的工廠。我們為擁有世界上最好的當地支持而自豪,特別是在中國。

-How do you think of the current fastener equipment industry and future development? In your opinion, what are the technological gaps between China and European and American countries? 
您怎么看待目前的緊固件設備行業以及將來的發展?您認為國內技術方面跟國外還有哪些差距?

The entire world is so closely tied together today with automation trends and various technologies, so in general there is minimal gap between geographic areas.  Mainly we see that certain areas push for faster integration of certain technologies, with a good example being the stronger push for electric vehicles in both China and Europe. 
隨著自動化趨勢和各種技術的發展,整個世界都緊密地聯系在一起,所以一般來說,地理區域之間的差距很小。我們主要看到某些領域在推動某些技術的更快融合,一個很好的例子就是中國和歐洲對電動汽車的大力推動。